Veronique, Anita Prinzie (Solutions-2) and Dirk De Muynck (Volvo) shared their views on social media mining at the "get inspired day" of Solutions-2.
Have a look at:
http://www.solutions2.be/getinspired2012/Default.aspx
Also check out the interview:
http://www.solutions2.be/Links.aspx?id=1